STORE POLICY

Shipping Policy

We carefully handcraft and customize each item with love.
Please allow 7–14 business days for production before shipping.

Shipping Carrier: We use trusted carriers like USPS, UPS, and Pirate Ship partners to ensure safe and prompt delivery.
Flat Rate Shipping: $XX flat rate unless otherwise noted.
Tracking: All orders come with tracking information sent via email once your order ships.

Please note: Once your package is in transit, Timeless PlayScapes is not responsible for shipping delays due to carrier issues or weather disruptions.

Consultations

All initial 15-minute virtual consultations are complimentary.
Full virtual design services or local installation bookings are charged separately after the consultation if services are agreed upon.

Booking a consultation does not obligate you to purchase, but design work beyond the initial meeting requires payment in advance.

Privacy Policy

We respect your privacy and protect your personal information.
Your data will never be sold or shared without your consent. For full details, view our Privacy Policy.

Payment Methods

Customer Service

We are here to help you!
Email: Build@TimelessPlayScapes.com
Phone/Text:

Response time: Typically within 1–2 business days.

✨ Thank you for choosing Timeless PlayScapes!

We can’t wait to bring a little more magic into your world.